If you are new to the world of electric bikes, these questions and answers may be just what you need to try and understand all the benefits. Below we have outlined some of the frequently asked questions we get in store. If you still can't find what you want to know then please call us as we will be happy to put your mind at rest!
Do I need to wear a crash helmet when I ride my Electric Bike? Although it's not a legal requirement we would strongly recommend that you wear a helmet when riding your electric bike.
Do I need to register with the DVLA or get road tax? No. As long as your bike conforms to EN15194 it is considered by law to be a standard pedal bicycle.
What servicing will my Electric Bike require? We recommend that you have you bike serviced once a year or every 1000 miles.
Is my Electric Bike road legal? Yes, our electric bikes are fully CE and EN15194 approved.
Can I ride my electric bike outside the UK? Yes, however, you must ensure that the bike complies with the regulations enforced by the country you intend to ride it in. Throttles in particular are not allowed in many countries outside the UK.
Does pedalling my bike recharge the battery? No, but pedalling will help conserve power in the battery.
Where do I find my bike frame number? It is normally on the front of the frame (the headstock). If you cannot find the frame number please call us and we will assist you.
Will my Electric Bike need an MOT? No as long as your bike has a continuous rated power of 250W or less and does not exceed 15.5mph under power, your electric bike does not need an MOT.
Do I need insurance to ride my Electric Bike? Although it is not a legal requirement for your electric bike, we strongly recommend that you purchase appropriate cycle insurance.
Does my Freego Electric Bike come with a warranty? Your bike has a standard Warranty of one year or an extended Warranty of two years if you register your bike on-line within four weeks from the date of purchase. For full details please see our Warranty page by clicking HERE. Your Warranty is not transferable.
How do I recharge my Electric Bike? Your electric bike comes with a charger that simply plugs into any 230 or 240V mains outlet. A full charge will take 2-6 hours, depending on the model. To maintain the health of your battery, you must charge it at least once every 2 months even when you are not using it.
What is the lifespan of my Electric Bike battery? The life of your electric bike battery varies depending on how much you use it and how well you look after it. They are guaranteed for 2 years against a 40% drop in Voltage or failure. They should be charged at least every two months even when the bike has not been used. Never leave your battery fully uncharged for more than a day.
Do I get a warning when my battery needs recharging? Your electric bike has a battery level indicator. When the battery level indicator shows one light or bar the battery will need recharging. However as a general rule it is best to recharge your battery after every use.
How much will it cost to charge my Electric Bike? A full re-charge will cost in the region of 25p.